B & B Sewer & Septic Tank Services at 4303 Charles St Cheyenne, in Cheyenne

About B & B Sewer & Septic Tank Services

The B & B Sewer & Septic Tank Services is a US national Plumber company located in Cheyenne, Wyoming. To figure out why customers choose B & B Sewer & Septic Tank Services and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

Find the nearest office location of B & B Sewer & Septic Tank Services by address or driving directions by using a map on this page. To contact the representative of the company use phone number below or visit official site. Don't forget to check the opening hours.

Contacts of B & B Sewer & Septic Tank Services

• Address: 4303 Charles St Cheyenne, Cheyenne, WY 82001
• Website: bnbsewercheyenne.com
• Phone: +1 307-634-7747
• Types: Plumber  

Reviews

• 1

  Carl Olsen

  Posted Dec, 23 2018
  Buyer beware.
  As a contractor I subbed work to these guys for years. Most of the work that was done was fine. The reason for the one-star review is because you really do not know how good or bad company is until you have a problem.
  On one particular job I referred the homeowner to B & B to save them money, rather than me up charging them and hiring them myself as a sub. When one of their employees made a mistake and forgot to close a trap properly it ended up causing water damage in the rooms below. When the homeowner spoke with an owner at B & B, she not only refused to take any responsibility or accountability when the homeowner reported the problem to her, but when I called them to ask about the issue the same person (likely not knowing that I had known this particular customer for years, and was on site when there employee came by) went out of their way to tell lies to me about the homeowners and tried to blame the problem on them. I had done many jobs for that particular homeowner and knew that they would never attempt any type of plumbing repairs on their own, nor would they ever intentionally lie or attempt to be dishonest (they had even refused to keep a large rebate we had given for work we had done because they did not feel it was honest to offset their deductible). I was on site working on another unrelated project during this time frame so I was very aware of everything that happened.
  As insurance companies do to avoid paying anything they don't have to, the homeowner's insurance thoroughly investigated. They also clearly found B & B was liable for damages.
  My concern was not that a mistake or had been made or that damages were caused. Everybody makes mistakes. It is how mistakes are dealt with that determines the quality of person or business.
  This homeowner would have been very easy for them to work with to resolve the problems (they were not going to call the insurance at first and were even willing to pay for half the damages themselves, just because they understood that mistakes sometimes happen). But rather than admitting a mistake had been made and owning up to it B&B lied and denied. As a result they have lost tons more business for me then they ever would have spent on making things right on this one small job. One might say they lost a dollar to save a penny.
  The homeowners would have never written this review and probably do not approve of it because they refuse to bad-mouth anybody. I however do not consider telling the truth to be bad-mouthing and think others should be aware of the type of business they are so they can make an informed decision on whether to use them or not.
  I will never use them or refer them again unless I have some clear evidence that they have become more honest in their dealings (like a written confession and apology by the individual, restitution to the homeowner's insurance (if not already collected), or documentation showing that the guilty party is no longer a part of the business). I believe in second chances but only when responsibility is taken, and I would love to see this business take proper accountability and responsibility so they can get back on our reference and vendors lists. Until then, buyer beware.

Photos of B & B Sewer & Septic Tank Services

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